top of page

Shipping and Handling

  • National shipments depend on your pin-code and the type of lens you opt for. Your order will usually take between 2-7 business days. And in some cases when the prescription is high it will take up to 12 days.

​

  • We offer Mail shipping via BlueDart, Fedex and DTDC. All domestic orders shipping within India are complimentary and will be processed and shipped out within 1-2 business days.

​

  • Our eyewear is inspired by streets from around the world and delivered there as well! We offer International First Class Shipping for all orders for a  Rs.1500 charge. All international orders will be processed and shipped out within 1-3 business days. Customs and duties vary based on country. 

Exchange & Return Policy

We want you to be happy with our product, and if anything is less than perfect we are happy to exchange your product completely. You can send it back to us up until 14 days post receiving the order. Absolutely no questions asked. Moreover, we offer a one year warranty on your glasses. If they are damaged over the course of your use, we will replace them with a new pair. Unfortunately, we are unable to offer any returns (or refund) on the order placed with us. 

​

How do I exchange them?

​

It’s simple! You can Whatsapp us at +91-87508-52179 or drop us an email at help@limoneye.com along with your Order ID to request for exchange. 

​

In few cases where the reverse pick up is not possible via our third party courier facility due to pin-code non-serviceability , we will update regarding the self courier process.
Once confirmed,  please proceed with the following steps:

 

​​

  • Make sure the invoice, price tag and original packaging is intact.

  • Send courier package addressed to: British Line Optics.

  • Seal it properly and courier it back to our warehouse at  British Line Optics, WZ-14A, Lower Ground Floor, Opp. DG-II, Bodella, Vikaspuri, New Delhi - 110018 (India)

  • Once we have received the package, you can opt for an exchange. We will refund your amount of Rs.100 for courier charges incurred by you separately! 

​

A few points to watch out for:

​

  • If the exchange is made with a product of lower value, we will not be able to give you the difference back. So choose wisely! 

  • Do carefully seal them and send it back. Glasses that have been scratched, bent, twisted or gone through any wearing and tearing will not be returned.

​

How long will the exchange process take?

Exchange orders are typically processed within 10 to 15 working days. 

bottom of page